Accounts
Your account is readily available upon request at Reception. You will also be emailed a copy of it on the day of departure. The following methods of payment are accepted: Visa, MasterCard and American Express. We also accept contactless payment and ApplePay.
Alarm Calls
Please contact Reception, by dialing ‘0’, who will arrange an alarm call for you.
Assistance (24-hr Reception)
Reception is staffed 24 hours. From 11pm to 7am the Night Porter will cover Reception to deal with any enquiries. Should you require
assistance please dial ‘0’.
Bars
The Snug Bar, located on the ground floor at the front of the hotel, provides a wide variety of beverages, including beers, wines, cocktails
and spirits, as well as tea and coffee.
Breakfast
Breakfast is served in the Dining Rooms from 7:30am to 9:30am Monday to Friday and 8am to 10am on Saturday and Sunday.
Car Parking
We don’t have a car park, but there is plenty of parking situated to the front and side of the hotel.
Checkout
Checkout time is 11am. A late checkout is available by prior arrangement by contacting our Reception team.
Church Services
Please contact Reception who will advise you on services and locations for religious worship.
Cinema
Our nearest cinema is the Regal in Evesham, around 14 miles from the hotel (WR11 3LD). Pay and display parking is available a two
minute walk away (WR11 3AG).
Conference Facilities
Please enquire with our Duty Manager for details of our conferencing facilities. We would be delighted to make an appointment with our Duty Manager on your behalf
Currency Conversion
The nearest bureau de change is at The Post Office within the Co-op, next to the Train Station
Dietary Requirements
If you have any special requirements please contact the manager on duty who will be happy to assist.
Directions
If you require directions our Reception team are happy to provide printed route maps and navigation on request.
Disabled Facilities
The hotel has one, purpose-designed, room for disabled guests. Please ask our Reception team if you would like to view the room (subject to
availability). Our disabled toilet is located in the Oxford Lounge, next to the ladies toilet.
Doctor, Dentist and Chemist
Should you require medical assistance, please inform Reception or call the local Doctors’ Surgery Helpline on 0300 421 8770. The nearest minor injury unit is at North Cotswolds Hospital just half mile away. The nearest chemists can be found across the road from the hotel on the High Street. Moreton in Marsh Dental Surgery (01608 650969) can be found on Oxford Street. For more information please dial ‘0’ to speak to Reception.
Emergency Services
Dial ‘999’ for the police, fire brigade or an ambulance. Please also call Reception on ‘0’ to report the incident and for further assistance.
Fire Procedures
It is imperative that guests read the Fire Notice on the back of the bedroom door and familiarise themselves with the fire evacuation procedure and fire exits
Heating and Cooling
The heating in the room may be adjusted using the thermostat dial on the side of the radiator during the winter months. A limited number
of fans are also available – please speak to Reception to check availability.
Luggage Assistance
Please ask Reception for help with luggage or luggage storage at any time, 24 hours a day. Luggage may be stored in the hotel, without charge.
Maintenance
Should you find anything not in working order, please report it to Reception and we will endeavour to repair it as quickly as possible.
Night Porter
Please dial ‘0’ for the Night Porter who is on duty from 11pm until 7am daily.
No Smoking
Please be aware that the whole hotel, including all bedrooms, is non-smoking. The courtyard has designated areas for smoking. If guests are found to have smoked inside bedrooms, a minimum charge of £120.00 will be made to cover further cleaning and freshening of the room. Each room is fitted with a smoke detector which is very sensitive and will evacuate the whole hotel if triggered. Activation will incur further charges to the guests account.
Pets
Dogs are allowed in ground floor bedrooms and bar area by prior arrangement. Unfortunately, for the comfort of other guests, dogs (except guide dogs) are not allowed in the Restaurant.
Postage
Postage to most destinations can be arranged via Reception. All post is sent daily.
Restaurant
There are several dining areas throughout the hotel, with the same menu available in each. Our menu is served from 12pm to 9pm Sunday – Thursday (9:30pm oFriday & Saturday). You can view all of our menus by clicking here.
Security
Please ensure that your bedroom windows and doors are closed when you leave the room. We would like to draw your attention to the Hotel Proprietors Act displayed in the Reception area and regret to inform you that the hotel cannot be held responsible for the loss or damage to any guest’s property not handed in for safekeeping.
Special Offers
We often run promotions and special deals throughout the year. Please browse our website or Facebook page for more information on how to sign up to our mailing list.
Taxi Service
Please contact Reception who can provide a list of local taxi companies for you.
Telephone
Each bedroom is equipped with a direct dial telephone to reception.
Toiletries
A limited supply of complimentary common items are available from Reception 24 hours a day, (i.e. toothpaste, comb, shaving foam, razor, etc).
Voltage
The UK uses a 240v supply with three pin plugs. Please ask Reception if you require an adapter. This usually requires a £5 deposit which is refunded when the adaptor is returned.
We hope you enjoy your stay at The White Hart Royal Hotel & Eatery and would appreciate your feedback by visiting www.whitehartroyal.co.uk/tripadvisor.
